Refund Policy
Learn everything about refund eligibility and processes for our game purchases.
Policy Summary
We are committed to providing a fair and transparent refund policy. This page outlines the eligibility criteria, process, and timelines for requesting a refund on games or in-game purchases. Please read the following sections carefully to understand your options.
Eligibility Criteria
- check_circle The game must have been purchased within the last 14 days.
- check_circle You must have less than 2 hours of playtime.
- check_circle DLC and in-game purchases follow the same rules, unless the consumable has been used.
Refund Process
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1
Visit our support page and log in to your account.
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2
Select the purchase you would like to refund.
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3
Fill out the refund request form with the reason for your request.
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4
After submitting, you will receive a confirmation email within 48 hours.
Frequently Asked Questions (FAQ)
How long does a refund take? expand_more
Once your refund is approved, it typically takes 5-7 business days for the funds to be credited back to your original payment method.
What items are non-refundable? expand_more
Consumed in-game items (like currency or XP boosts), gift cards, and games purchased through third-party retailers are typically not eligible for refunds.
What if my refund request is denied? expand_more
If your request does not meet our eligibility criteria, it may be denied. You can contact our customer support for more details on the reason and to see if there are any alternative solutions available.